Frequently Asked Questions
Everything you need to know about your next triathlon upgrade.
What is the standard shipping timeframe for new bikes?
Most bikes are assembled to order and ship within 5-10 business days. Once shipped, transit time typically takes 3-5 business days depending on your location.
Do you offer international shipping?
Yes, we ship our high-performance triathlon gear and bikes worldwide. International shipping rates and duties are calculated at checkout based on the destination country.
What is your return policy for apparel and accessories?
We accept returns on unworn apparel and unused accessories within 30 days of delivery. Items must be in their original packaging with all tags attached.
How do I determine the correct bike size for me?
We provide a comprehensive sizing guide on each product page. If you are between sizes, we recommend consulting with our fit experts via live chat for a personalized recommendation.
Are your bikes delivered fully assembled?
Bikes shipped via our standard method require some assembly. However, we offer a 'Home Delivery & Pro Build' service where a certified mechanic will deliver and fit the bike for you.
What financing options are available?
We partner with several financing providers to offer monthly payment plans. You can select your preferred financing method at the final stage of the checkout process.